Welcome to the ILFORD PHOTO online store.

Where you place an order via our website, these terms and conditions will apply to that order in addition to the general website terms of use and privacy policy. You should therefore read these terms carefully before you place your order as they explain your and our legal rights and also contain important information about our contract with you and how your order will be dealt with.

If you have any questions, please contact us before you place your order by calling 01565 650 000 or by emailing us at web‑admin@harmantechnology.com.

You should print a copy of these terms for future reference.

  1. ABOUT US

    • We are HARMAN technology Limited, a company registered in England and Wales.
    • Our company number is 05227615 and our VAT number is 855619102.
    • Our registered office address is Whittington Hall, Whittington Road, Worcester, Worcestershire, England, WR5 2ZX, but if you would like to contact us, for example if you have any questions about your order, you should write to us at HARMAN technology Limited, Ilford Way, Mobberley, Knutsford, Cheshire, WA16 7JL.
    • You can also contact us by phone on 01565 650 000 or by email at web‑admin@harmantechnology.com.

  2. ABOUT YOU

    • Please make sure that the details that you provide to us about yourself are complete and accurate.
    • Unless you tell us otherwise, we will assume that you are purchasing the products for your own use. If you are purchasing on behalf of someone else, please be aware that our agreement will still be with you and you will be responsible for complying with the obligations set out in these terms and conditions, including payment obligations.
    • To place an order through our website you must be at least 18 years old and legally capable of entering into binding contracts. All accounts on our website must be created in the name of an individual (not in the name of a company) and we will consider any purchase to be made by the individual in whose name the account is registered.
    • You may purchase products from us for either business or personal use.
    • We refer to customers who are purchasing products for personal use as “consumers”. You are considered to be a consumer if you are purchasing the products for personal / non-commercial purposes (purposes wholly or mainly outside your trade, business, craft or profession).
    • If you are not a consumer as described in paragraph 5 you will be considered to be a business customer.
    • If you are purchasing products as a consumer, the law gives you some additional rights, and therefore although these terms apply generally to everyone making a purchase from our website, some provisions will only apply to consumers or to business customers.
    • If we need to contact you about your order, we will usually do this by email, using the email address associated with your account. We may also contact you by phone or by post, again using the details associated with your account.
    • Before you place your order, please make sure that all of your details are correct. If any of your details change after you place your order you should let us know straight away so that we can continue to get in touch with you if we need to.

  3. PLACING AN ORDER

    • All orders must be placed via the website. You can place an order by adding the product or products that you want to order to your basket, proceeding to the checkout and then following the on-screen process.
    • Once you place an order, you will receive an automated email confirming receipt of your order. If you do not receive this within 24 hours of placing your order please check your spam filter. If you are still unable to locate the email please contact us by sending an email to the email address specified in paragraph 4 to check that we have received your order.
    • Provided that we are able to accept your order (see paragraph 2 for more information about circumstances in which we cannot accept an order) we will dispatch the products as described in paragraph 6 and will send you an email to confirm this. Our email confirming dispatch constitutes acceptance of your order and will form a legally binding contract between us and you for the sale of the products, governed by these terms.

  4. Our Products

    • Before ordering a product, please read the description carefully to ensure that you understand all the key features of the product and that it meets your requirements. If you have any questions, let us know.
    • We may display images of our products on the website. However, the way that these images will display on your screen will depend on the display settings of your device and therefore colours and other aspects of the products may look slightly different in real life to the way they look on-screen.
    • Any product packaging shown is for illustration purposes only and the packaging of the product you receive may be different.
    • Please note that many of our products are light sensitive, and you must ensure that products of this nature are not exposed to light except in the intended manner when used. Any other exposure to light, even inadvertent exposure, can prevent the product from being used in its intended manner. Unfortunately we may be unable to accept the return of a light sensitive product, or may reduce the amount of any refund, where the product has been exposed to light before it is returned to us. If you are a consumer, this does not affect your legal rights.
    • If you are a consumer, any warranty or guarantee provided with a product is in addition to and not in place of your rights under these terms and your other legal rights. See paragraph 3 for more information.

  5. Price and Payment

    • The price of our products (which includes VAT) is shown on the website, and the total price that you will pay will be shown during the order process.
    • We take all reasonable care to ensure that the price of the products indicated to you is correct. If we identify an error before we accept your order then we may decline to accept your order as described in paragraph 2, in which case you will be entitled to submit a further order at the correct price.
    • We accept payment by credit or debit card. We will take payment when you place your order. If we are unable to take payment for any reason we will contact you and ask you to make payment by an alternative method. We will not be able to dispatch the products until cleared payment is received.

  6. Delivery

    • We will deliver your product(s) to the delivery address that you have provided.
    • We can only dispatch products to UK addresses.
    • The delivery costs that you will have to pay will be shown during the order process. By placing an order, you are agreeing to pay these in addition to the price of the product(s).
    • If we are able to accept your order, we will dispatch the products promptly following receipt of your order. The estimated time period for delivery will be displayed during the order process, and in any event you will usually receive your products within 7 working days of the day that you placed your order. Where you order multiple products we will usually dispatch all of the products together, but we may on occasion dispatch your order in instalments.
    • If a product is out-of-stock this will usually be indicated on the website and you will be unable to order it. If you are interested in a product and it is marked as out-of-stock please contact us for more information.
    • You must ensure that someone is at the delivery address on the delivery date to accept delivery and sign to acknowledge receipt. Our courier may leave the product with anybody at the address you have given us for delivery, provided that they are or appear to be at least 16 years of age.
    • The product becomes your property and responsibility from the point at which it is delivered to you (or to the address / place that you have asked us / our courier to deliver it to). If you are a business customer risk in the products will pass to you at the point at which we first try to make delivery to you, whether or not you accept delivery.
    • If there is nobody in when our courier attempts delivery then they will try to leave with a neighbour. If nobody is available to sign for the delivery then the courier will leave the parcel at a local access point (within 3 miles) and put a card through your door advising where it can be collected from. If the parcel is too large to leave at a local access point, or if there is no access point within 3 miles of your address, then our courier will attempt to re-deliver on two further occasions. If re-delivery is unsuccessful then the parcel will be returned to our warehouse and you must contact us to arrange re-delivery (for which you may have to pay a reasonable additional fee). If you do not make arrangements for re-delivery within 30 days of return to our warehouse then we may cancel your order and end the contract.

  7. CANCELLATIONS / RETURNS – CONSUMERS

    The rules set out in this paragraph 7 apply to consumers only (see paragraph 2.5). If you are a business customer, see paragraph 8 below.

  • Cancellation before dispatch

If you want to make any changes once you have placed your order but before your products have been dispatched (including cancelling your order or part of it) please let us know as soon as possible. We will try to make the change for you, but if the product is dispatched before we are able to make the change then we may be unable to do so. In this case you can instead return the products as described in paragraph 7.2.

If a refund is due, we will make the refund within 14 days using the same payment method you used to pay for the products.

  • Cancellation if you change your mind after dispatch

You have the legal right to cancel this contract within 14 days of receiving the products without giving any reason. To do so you must inform us by a clear statement (for example, a letter sent by post or an email). You can do so by completing the cancellation form (accessible here) but you do not have to. You must send your cancellation request before the 14 day period expires.

When you cancel, we will normally collect the product from you, or alternatively you must return the products to us at the address we provide to you when you inform us of the cancellation. You are responsible for the cost of collection or return postage. We will refund you within 14 days of you exercising your right to cancel, unless you make your own arrangements to return the products to us, in which case we will refund you within 14 days of receiving the products back from you (or evidence that you have returned them). We will refund you using the same payment method you used to pay for the products.

Where you return products to us (whether we collect them or you send them to us yourself) please label them with the RMA number that we provide for this purpose and our address and ensure that they are properly and securely packaged.

Unfortunately we cannot accept return of products which have been mixed inseparably with other items (for example where you have mixed a liquid such as a developer with liquid you have purchased separately) unless there is a problem with them (in which case see paragraph 7.3 below).

You will receive a full refund on the amount you paid for the products and for the delivery of the products to you unless you have used the products in a way that goes beyond what would be necessary to generally examine them on receipt and check their features and functionality (in a way that is more than you would be allowed to examine the products in a shop), in which case we may make a reasonable deduction from the refund to take account of the loss in value of the products as a result of that use.

  • Cancellation if there is a problem with a product

If a product that you purchase is not of satisfactory quality, not fit for the purpose for which it would usually be used or a purpose that you told us you would be using it for before you placed your order or does not meet the description given on our website, you may reject the affected product within 30 days of receipt.

If you do not reject the product within 30 days, you may still reject it for up to six months after delivery provided that you first give us the chance to repair or replace the product (at your option) and we are unable to do so.

You may also be able to reject the product later than six months after they were delivered if you can prove that there was a problem present when they were delivered. Please see the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06 for more information (Citizens Advice is an independent organisation and we are not affiliated with them in any way).

Where you reject the product because of a problem, you must return it to us. We will normally collect it from you (at our cost). Alternatively we may agree for you to make arrangements to return it to us yourself, in which case we will reimburse your reasonable costs of doing so. In either case, please label them with the RMA number that we provide for this purpose and our address and ensure that they are properly and securely packaged.

If the return is within six months of receipt of the product you will be entitled to a full refund of the price of the product and the delivery charges. The refund may be lower if you reject the product later than this. The refund will be made within 14 days of us agreeing that you are entitled to it.

Please see paragraph 10.3 for more information on defective or incorrect products.

  • Cancellation for any other reason

Paragraphs 7.1 to 7.3 describe the cancellation rights that we offer and we will generally not be able to accept the cancellation of your order or the return of products other than in the circumstances described in those paragraphs. However, nothing in these terms is intended to override your ordinary legal rights and we will comply with our legal obligations to accept returns and issue refunds where otherwise required by law (for example product recalls).

  1. CANCELLATIONS / RETURNS – BUSINESS CUSTOMERS

    The rules set out in this paragraph 8 apply to business customers only (see paragraph 2.6). If you are a consumer, see paragraph 7 above.

  • Cancellation before dispatch

If you want to make any changes once you have placed your order but before your products have been dispatched (including cancelling your order or part of it) please let us know as soon as possible. Please note that the acceptance of changes or cancellations by business customers is subject to our discretion.

If a refund is due, we will make the refund within 30 days, usually using the same payment method you used to pay for the products.

  • Cancellation after dispatch

As a business customer you have no general legal right to cancel an order after dispatch. However, if you do wish to return unused goods please let us know and we will confirm whether we are prepared to accept the return and, if so, on what terms.

  • Cancellation for any other reason

Paragraphs 8.1 and 8.2 describe the cancellation rights that we offer and any other rights to cancel or return products are hereby expressly excluded to the maximum extent permitted by law.

  1. Our Rights to Refuse of Cancel Your Order

    • Although we will normally be able to do so, we cannot guarantee to accept all orders placed via the website. You will receive an email confirming your order, but please be aware that this is generated automatically and does not mean that we have been able to accept your order. You should only consider your order to have been accepted once you receive an email confirming that your products have been dispatched.
    • We may occasionally be unable to accept orders for various reasons, for example because a product is out of stock or there was an error in the advertised price or description. If this is the case, we will let you know and, where possible, we will discuss other options with you, for example alternative products that may be available or the option of purchasing the product at the correct price.
    • We may also cancel your order after dispatch if we are unable to deliver the product to you and you fail to make arrangements for re-delivery within 30 days as described within paragraph 8. In this case we will give you a full refund within 14 days of the date on which we cancel your order (save that if you are a business customer we shall be entitled to retain the delivery charge).

  2. QUERIES, PROBLEMS OR COMPLAINTS

  • Queries

If you have any queries about the website, your order or our products, please call 01565 650 000 or emailing us at web‑admin@harmantechnology.com and we will do our best to help you.

  • Problems

We work hard to ensure that all of our customers are satisfied with the service and the products that they receive. In the unlikely event that you do experience a problem with your order, please let us know by calling 01565 650 000 or by emailing us at web‑admin@harmantechnology.com.

  • Defective or wrong product supplied

If you are a consumer, we have a legal responsibility to supply products that are in conformance with our contract with you. Where there is a problem with a product you receive, please contact us using the details set out at paragraph 10.2 and we will discuss your options with you so that we can put things right, including repairing the defective product, replacing it or giving you a refund (see paragraph 7.3 for more information on rejecting the product).

We will check any products that are returned (either for a repair, replacement or refund) to verify the information that you have provided and identify the problem. If we are unable to identify any problem with the product, or we believe that the damage was caused by misuse or otherwise was not present when the product was delivered to you we reserve the right to refuse to accept the return and to return the product to you at your cost. If you disagree with this decision please see paragraphs 10.4 to 10.6 below.

  • Complaints

We take all complaints seriously. If we receive a complaint from you it will be reviewed by our customer care team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.

  • Online Dispute Resolution service

If you are a consumer and we are unable to resolve your complaint you may wish to submit a complaint via the Online Dispute Resolution service (see http://ec.europa.eu/odr). This is an independent portal provided by the European Union. We are not currently a member of any Alternative Dispute Resolution (ADR) schemes, but we will consider whether ADR is an appropriate method of resolving a dispute with you if we are unable to resolve it through our complaints procedure.

  • Other legal remedies

We take our legal responsibilities very seriously and have prepared these terms and conditions in accordance with your legal rights. If you are a consumer the options described above are intended to describe or be in addition to your normal legal remedies and nothing in these terms will override or exclude any of your legal rights.

  • Circumstances outside our control

If circumstances arise which are outside our control and those circumstances mean we are unable to make delivery to you or fulfil our other obligations under these terms, we will not be responsible to you for any delay or other non-performance provided that we use all reasonable efforts to fulfil those obligations as soon as we can.

If you are a consumer and you are unhappy with the delay you can cancel your order in accordance with paragraph 7. If you are a business customer you can cancel your order if the circumstances giving rise to the delay continue for more than one month and we remain unable to delivery your products or otherwise comply with our obligations under these terms.

  • Limits of our responsibility – consumers

If you are purchasing as a consumer (see paragraph 2.5), we are not responsible to you for the following types of loss or damage:

  • Loss or damage of a kind that we could not reasonably have foreseen.
  • Loss or damage arising out of use of the product for commercial, business or re-sale purposes.
  • Loss or damage which results from you misusing the product.
  • Loss or damage caused by use with incompatible equipment or accessories or through you attempting your own repair of the products.
  • Loss or damage arising from wear or tear or otherwise from damage to a product arising after the time when it was delivered (except where that damage is caused by a problem which was present at the time it was delivered).

However, nothing in this paragraph 10.8 or otherwise in these terms is intended to limit or exclude our liability for death or personal injury caused by negligence, for breach of your legal rights in relation to the products, for defective products under the Consumer Protection Act 1987 or otherwise where we are not permitted to limit or exclude our liability by law.

  • Limits of our responsibility – business customers

If you are purchasing as a business customer (see paragraph 2.6), our total aggregate liability in respect of all causes of action arising out of or in connection with your order (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the price of the products you ordered.

In addition, we are not responsible to you for the following types of loss or damage:

  • Indirect, consequential or special loss or damage.
  • Loss of profits, income, business, data, goodwill, business opportunity or anticipated savings, injury to reputation or wasted management time.
  • Loss or damage which results from you misusing the product.
  • Loss or damage caused by use with incompatible equipment or accessories or through you attempting your own repair of the products.
  • Loss or damage arising from wear or tear or otherwise from damage to a product arising after the time when it was delivered (except where that damage is caused by a problem which was present at the time it was delivered).

If you are a business customer, our products are sold without warranty and all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise are hereby excluded to the fullest extent permitted by law.

However, nothing in this paragraph 10.9 or otherwise in these terms is intended to limit or exclude our liability for death or personal injury caused by negligence, for defective products under the Consumer Protection Act 1987 or otherwise where we are not permitted to limit or exclude our liability by law.

  1. How we may use your personal information

  • We will use the personal information you provide to us to supply the products to you, to process your payment for the products and to provide you with support after you have received the products.
  • If you choose to receive information about our other products and services we believe may be of interest to you then we may use your personal information for these purposes. You may stop receiving these communications at any time by contacting us and letting us know that you want to unsubscribe.
  • We will only give your personal information to third parties where the law either requires or allows us to do so.
  • See our privacy policy for more information.

  1. Other important terms

    • Any contract formed will be between you and us. No other person shall have any rights to enforce any of its terms.
    • Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • These terms are governed by English law and you can bring legal proceedings in respect of any disputes arising out of or in connection with your order, including any problems with the products, in the English courts. If you are a consumer living Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you are a consumer living in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.